First Time Visitor
All first-time daycare or boarding pets must pass a temperament test and social evaluation. Pet owners must be present and evaluations must be scheduled in advance of the desired drop-off date. They last approximately 40 minutes. Appointments may be scheduled any day between 11 am and 4 pm.
All pets must present up-to-date vaccinations including rabies, distemper, and bordetella.
What to Bring
If you wish to bring blankets, beds, or toys the dogs will receive them at night. The scent of home helps prevent stress in pets, though items from home are not necessary, as we provide all needed items.
If your pet takes medications, please bring a home dosage schedule, as well as an emergency phone number for their veterinarian and you at your location. The fee for medications is $2 per day.
To avoid any digestive issues related to diet change, we require food to be brought from home. Please also provide the home feeding schedule.
Three times a day pets enjoy 30 minutes of play-time outside with toys and handlers. This is subject to inclement weather.
Pets are scheduled to relieve themselves 6 times a day. However, if a dog is visibly asking to go outside, we will take them out as needed. If your pet is on steroids or lasics requiring frequent urination, please let us know at check-in so we may adjust the schedule as necessary.
Dogs that do well in playgroups will be kept in a group of similar-sized dogs. We try to keep seniors with seniors and puppies with their age groups.
Please let us know at check-in if you have multiple dogs that wish to be housed together at night. In this case, we will house your pets in an extra-large Great Dane cage.
Once all dogs are in bed, they may receive their personal items. Limiting personal items to nighttime helps prevent other dogs or your own dog from urinating the items to mark the property as theirs. This also prevents aggression for dogs who guard.
At night we provide all pets with a bed, food, and water bowls, as well as a toy and a wee-wee pad.
If you have a dog that cannot be put into a cage, we have ONE single suite available for an additional cost. This room is used if a dog cannot be with other animals. It books up quickly, so please make sure to schedule in advance!!!
Only dogs that will not cause any damage may occupy the suite. If your dog chews moldings, rips up beds, or scratches the sheetrock we reserve the right to refuse your pet in the future.
Communication and Emergencies
If you would like to receive photos and behavioral updates during vacation, we will gladly send it via text or email.
In case of emergency, we will first contact the owner, then the second emergency contact, and finally, a veterinarian on record. If the owner is unreachable and we feel it’s necessary for the life of a pet, we will take the pet to the veterinarian. The charges will be added to the boarding bill unless the incident was at the fault of our facility. If we feel the pet is a danger to other animals or the staff, we will quarantine them in the Single-Suite until the owner returns. The pet will no longer be allowed to partake in daycare or boarding services again.
Drop-off and Pick-up
Boarding drop-off and pick-up times are throughout the entire day during business hours. If you are running late to pick up your pet, in particular, if your arrival will not be until after closing time, call ahead to let us know. If available, we will stay for up to 30 minutes. If you miss closing time, pick up your pet by 10 am the following day in order to avoid a charge for an extra day. If your trip lasts longer than expected, please call to let us know.
To make sure your cat is comfortable we provide Cat-Suites with a bed, hammock, scratcher, litter box, toys, food, and water. Each cat receives two hours of play-time outside the Suites. The room has a TV, a fish tank, a window to our bird room, a loft, two windows looking outside, and will soon be building a fully enclosed patio! For entertainment, the room has toys, cat scratchers, chairs, and beds. To keep them mentally stimulated, our staff continually goes in to check on cats and play with them.
ITEMS TO BRING
To avoid any digestive issues related to diet change, we require food to be brought from home along with the home feeding schedule. Beds and toys are provided, but if you have one your cat prefers, you are more than welcome to bring it.
Vaccinations are required (rabies and distemper) along with FIV/Leukemia test results from your veterinarian.